Everything you need to know before getting started with Rocket Packaging.
No. Every fee is disclosed upfront before you send us a single unit. Our pricing is all-in — labeling, packaging materials, and standard handling are included in per-unit rates. There are no surprise surcharges, no fine print, and no fees that magically appear on your invoice. We walk you through every line item on your custom quote so you know exactly what you're paying.
For standard FBA/WFS prep and D2C fulfillment: no. Zero inbound receiving fees. We only charge for inbound receiving in specific cases: returns processing (each return requires inspection and grading), Amazon/Walmart recall inventory, pallet unloading, or large-volume shipments that require significant sorting. These are quoted per project upfront — no surprises.
On D2C fulfillment, no. You pay carrier rates directly through your own Veeqo or ShipStation account. We don't touch your shipping costs and we don't mark them up. This is one of the biggest ways traditional 3PLs pad their margins — and we refuse to do it.
We work best with sellers doing 100-5,000 units per month for prep, or 100-5,000 orders per month for D2C fulfillment. We do have a small order minimum, but we're flexible. If you have consistent volume and a real business, reach out for a custom quote and we'll figure out the right fit together.
Deposit funds upfront and get bonus credit applied to your account — up to 10% extra on every dollar. Credits never expire and apply to all Rocket services. It's simple: you're already spending the money, this just makes it go further. Ask about the Prepaid Program when you request your quote.
We support Amazon FBA, Walmart WFS, Shopify, Amazon FBM, eBay, Walmart marketplace, Poshmark, TikTok Shop, and more — integrated through Veeqo or ShipStation on our Regular D2C plan. If you sell it online, we can fulfill it.
We specialize in small to medium-sized items under 20 lbs: supplements, beauty and skincare, home goods, pet products, consumer electronics accessories, and health & wellness products. We don't handle hazmat, perishables, regulated products, shoes, books, or very high-value items ($1,000+/unit).
Orders received before 12 PM CST ship the same day. Orders received after 12 PM CST ship the next business day. No shipping on weekends or U.S. federal holidays. For FBA/WFS prep, standard turnaround is 24-72 hours from receiving your inventory.
Yes. We offer full returns processing: receiving, inspection, product grading (sellable, damaged, defective), relabeling, restocking, and disposal or donation coordination. We also offer liquidation services through our network to help you recoup money on unsellable inventory. Returns processing is custom quoted per project.
Absolutely. We handle custom kit assembly, subscription boxes, gift sets, branded packaging, custom inserts, and promotional bundles. Kitting is custom quoted based on components per kit, complexity, and item size. Send us your specs or a sample and we'll have a quote within 24 hours.
Our preferred carrier is UPS, with USPS also available. For D2C fulfillment on our Regular plan, you manage carrier selection and rates through your own Veeqo or ShipStation account — giving you full control and zero markup from us.
You don't pay for that order. Period. Our Order Accuracy Guarantee applies to D2C fulfillment services — if we make an error, the fulfillment fee for that order is waived. No claims process, no runaround, no hoops to jump through. We hold ourselves to 99.9% accuracy — and when we miss, we own it immediately.
If we don't hand off your order to the shipping carrier within our committed timeframe, you don't pay for that order. This is our On-Time Dispatch Guarantee for D2C fulfillment services. Note: this covers dispatch from our facility — we can't control carrier delays once they have the package, but we guarantee our part.
No. We don't lock you into long-term contracts. We earn your business every month by delivering results — not by trapping you in legal agreements. If we're not performing, you're free to leave. That's how confident we are in what we do.
Yes. Every client gets a dedicated account manager. Not a ticket system. Not a chatbot. A real person who knows your business, your products, and your preferences — and who actually responds when you reach out. This is one of the biggest differences between Rocket and the big box 3PLs.
Yes. We provide real-time inventory tracking and visibility so you always know exactly what's in stock, what's been shipped, and what's in process. No guessing, no waiting for manual reports.
Simple: fill out our Get Started form with your basic info — what you sell, your monthly volume, and which services you need. We'll review your details and send you a custom quote within 24 hours. From there, we'll schedule a quick call to finalize the details and get you onboarded.
Most clients are fully onboarded and shipping within a few days of sending their first inventory. We keep the process simple: confirm your services and pricing, set up integrations (if applicable), receive your inventory, and start fulfilling. No months-long implementation process.
Absolutely. We've helped many sellers transition from other 3PLs and we know the process can feel daunting. Your dedicated account manager will walk you through the transition step by step — coordinating inventory transfer, setting up integrations, and making sure there's zero disruption to your operations.